Feel free to reach out to us!
Find quick answers to common questions
Ongbay Globe Glass Oil Pourer with External Ash Catcher (36cm)
-
Unique globe-style base with tinted water chamber for smooth, cooled draws
-
Angled clear glass neck designed for comfortable use and reduced splashback
-
External blue ash catcher helps keep the main chamber cleaner for longer sessions
-
Sturdy black base stand provides excellent stability and prevents tipping
-
Premium clear glass construction with clean joins and a modern accent finish
- Assorted colours chosen at random
FAQs
Product & Usage
1. Are KRANK tools built for professional use?
Yes, all our tools are engineered for heavy-duty performance and long-term reliability.
2. Are KRANK tools safe to use for beginners?
Yes, our tools are designed with safety features and easy handling in mind.
3. Can KRANK tools be used in extreme conditions?
Yes, they are tested to perform reliably in demanding environments.
Maintenance & Accessories
1. What maintenance is required for the tools?
Regular cleaning and proper storage are usually enough to keep your tools in top condition.
2. Can replacement parts or accessories be purchased separately?
Yes, we provide compatible parts and add-ons to extend the life of your tools.
3. Do you provide instruction manuals or usage guides?
Every tool comes with a detailed user manual, and digital guides are available online.
Warranty & Guarantee
1. Do the tools come with a warranty?
Every KRANK tool includes a 1-year warranty, with extended options available on select products.
2. How do I register my KRANK tool for warranty coverage?
You can register online using your product serial number for faster support.
3. What does the warranty cover?
It includes defects in materials and workmanship under normal use conditions.
4. Is there an option to extend the warranty?
Yes, extended warranty plans are available for select tools at checkout.
Purchasing & Support
1. How fast is shipping and delivery?
Orders ship within 24 hours, and delivery typically takes 3–5 business days.
2. Do you offer bulk or corporate purchasing options?
Yes, KRANK provides special pricing and packages for business or team orders.
3. How can I contact customer support if I need help?
You can reach our support team by email or phone — we’re here to assist you.
Can’t find your answer?
Recently viewed
Last seen items